Money back

14-Day Money Back Guarantee

Ourvella products have been developed with a lot of love and care, and we are confident that you’ll absolutely love them. That’s why we offer a 14-Day Money Back Guarantee — no questions asked.

If for any reason you’re not satisfied with your purchase, please send us an email at:
Ourvella.official@gmail.com
and include your order number in the message.

Please allow 2–3 business days for us to review your request. If your claim is approved, we will provide you with an RA number along with our return shipping address.
Please note: The customer is responsible for return shipping costs and a 25% admin fee will be deducted from the refund amount.

Terms & Conditions:                                                                                                                     
• Your claim must be submitted within 14 days from the date of purchase.
• Our Money Back Guarantee does not apply to any products purchased during a sale or where a discount/promotional code was used.
• The customer can only submit a refund claim once, and it must be on their first order from Ourvella.com.
If you’ve purchased from us before, unfortunately, you are not eligible for the Money Back Guarantee.